Privacy Policy

Privacy Policy – Hoyeeh

Effective Date: 01 September 2025

1. Introduction & Scope

Hoyeeh (“we,” “our,” or “us”), a streaming platform administered under Cowrie Money, values your trust and is committed to safeguarding your personal data. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect personal data when you interact with our services.

This policy complies with:

  • Cameroon’s Personal Data Protection Act (Law No. 2024/017)

  • The European Union’s General Data Protection Regulation (GDPR)

Our commitment is to provide transparency and accountability so you always know how your information is handled.

2. What Data We Collect

We collect several categories of personal data to deliver, improve, and secure our services:

a) Account Information

  • Full name, email, phone number, gender, profile photo.

  • This is required to create and manage your account, enable log-in, and personalize your experience.

b) Payment & Billing Data

  • Transaction IDs, payment method details, and billing address.

  • This ensures secure subscription management and compliance with financial regulations.

c) Usage Data

  • Information about the content you watch, your search history, and viewing patterns.

  • This allows us to recommend content, improve platform functionality, and analyze trends.

d) Device & Technical Data

  • IP address, browser type, device identifiers, operating system, and connection quality.

  • Used to optimize service delivery, enhance security, and ensure compatibility across devices.

e) Support & Communication Data

  • Feedback, support requests, and interactions with customer service.

  • Enables us to respond effectively to your inquiries and improve customer experience.

f) Sensitive Personal Data (if provided)

  • Information related to financial records, minors, or health may be collected in limited cases.

  • Such data is handled with heightened safeguards and, where necessary, authorization from the Cameroonian Data Protection Authority (DPA).

3. How We Use Your Data

We use personal data only for lawful and specific purposes:

  • Service Delivery: To provide access to streaming content, process payments, and maintain accounts.

  • Personalization: To recommend shows, tailor user interfaces, and enhance engagement.

  • Improvement & Research: To analyze usage trends, improve services, and develop new features.

  • Security & Fraud Prevention: To detect suspicious activity, prevent unauthorized access, and protect accounts.

  • Legal Compliance: To fulfill regulatory requirements in Cameroon and internationally.

  • Communications: To send updates, notifications, and promotional messages (with consent).

All processing follows the principles of lawfulness, fairness, purpose limitation, data minimization, accuracy, storage limitation, and integrity.

4. Sharing & Disclosure of Data

We may share personal data under strictly controlled conditions:

  • Internal Operations: With Cowrie Money subsidiaries or affiliates for legitimate business purposes.

  • Service Providers: Cloud hosting, payment processors, analytics platforms, and security vendors—bound by data protection contracts.

  • Legal Obligations: When required by law, court orders, or government authorities.

  • Business Transactions: If Hoyeeh undergoes restructuring, merger, or acquisition, personal data may be transferred under continuity safeguards.

We do not sell personal data. Any sharing is limited, lawful, and designed to protect your interests.

5. Cross-Border Transfers

Personal data may be transferred outside Cameroon for hosting, processing, or support services. Such transfers are permitted only when:

  • The receiving country offers an adequate level of data protection; or

  • Safeguards such as Standard Contractual Clauses are in place; and

  • Approvals are obtained from the Cameroonian DPA, where legally required.

This ensures that your data enjoys the same protection standards, regardless of where it is processed.

6. Data Security

We use robust technical and organizational measures to protect personal data:

  • Encryption of sensitive data in transit and at rest.

  • Firewalls and intrusion detection systems.

  • Access controls and role-based permissions.

  • Employee confidentiality training and strict data handling protocols.

In the event of a security incident or breach, we will immediately notify the relevant authority and affected individuals as required by law.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services to you.

  • Meet legal and regulatory requirements.

  • Resolve disputes and enforce agreements.

Once retention is no longer justified, data will be anonymized or securely deleted.

8. Your Rights

Under both Cameroonian law and the GDPR, you have strong rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.

  • Right to Rectification: Correct inaccuracies or update incomplete information.

  • Right to Erasure: Request deletion when data is no longer needed or consent is withdrawn.

  • Right to Restrict Processing: Temporarily suspend processing under certain circumstances.

  • Right to Object: Opt-out of processing for marketing or profiling purposes.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

  • Post-Mortem Rights (Cameroon): Heirs or beneficiaries may exercise rights over personal data after death.

We commit to addressing requests within the timelines set by law.

9. Children & Minors

Hoyeeh is intended for users aged 18 and above. If a user is under 18, parental or guardian consent is required for account creation. Special protection measures are applied to any data concerning minors, in line with Cameroonian law.

10. Accountability & Compliance

Hoyeeh is registered with the Cameroon Data Protection Authority (DPA) and complies with its oversight requirements, including annual reporting. We also apply GDPR standards to ensure consistent protection for all users.

A Data Protection Officer (DPO) may be appointed to oversee compliance, handle privacy inquiries, and liaise with authorities.

11. Breach Notification

In the event of a data breach that compromises personal data, we will:

  • Notify the Cameroonian DPA and, where applicable, EU supervisory authorities.

  • Inform affected users promptly, including the nature of the breach and measures taken.

  • Provide guidance on how to protect against potential harm.

12. Updates to This Policy

We may revise this Privacy Policy periodically. Any significant changes will be communicated via:

  • Email notifications.

  • In-platform messages.

  • Updates to the “Effective Date” at the top of this document.

Continued use of Hoyeeh after updates means you agree to the revised policy.

13. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Hoyeeh – Cowrie Money
Email: privacy@hoyeeh.com

Address: Bamenda, NWP, Cameroon]

 

You may also escalate complaints directly to the Cameroon Data Protection Authority or your local supervisory authority in the EEA.