Last updated: 15 December 2022
1. Acceptance of Terms and Conditions
1.1. These Terms and Conditions incorporate our Privacy Notice (which can be accessed at www.hoyeeh.com/page/privacy).
2. The Hoyeeh Service
2.1. Hoyeeh offers you the opportunity to view television programmes, movies, trailers and promotional material, graphics, logos, interfaces, layout and/or other audiovisual content (“Hoyeeh Content”, which includes any HTML tag or other code or metadata which is contained in, linked to, from and around such content). When we talk about the “Hoyeeh Service” we mean the service we provide to enable you to access Hoyeeh Content including our website and applications, all the features and functionality we make available to you, and any of our user interfaces or software associated with our service.
2.2. To use the Hoyeeh Service you must register to become a subscriber. To become a subscriber and use the Hoyeeh Service you must be:
2.2.1. at least 18 years of age 2.2.2. located in the United Kingdom, the Channels Islands or the Isle of Man 2.2.3. a natural person (i.e. not a company or other business entity).
2.3. If we ask you to, you agree to provide us with evidence of your identity.
2.4. You cannot transfer your subscription to Hoyeeh to any other person.
2.5. To become a subscriber of Hoyeeh, you must provide us with your first name, last name, email address and password, and a valid method of payment. From time to time, we may introduce the ability to provide payment through a third party and this will be considered a valid method of payment where that is the case.
2.6. Your subscription of Hoyeeh may begin with a free trial. We will make clear to you whether this is the case during the registration process. At the end of your free trial, we will commence taking payments from your payment method on a monthly or annual basis (as selected by you at the time of registration). We may from time to time add other free trial periods or promotional offers and if we do so we will make it clear to you at the time of registration.
2.7. Special offers and/or free trials cannot be combined.
2.8. You will not be charged if you cancel your subscription during your free trial period. Please see the ‘Cancellation’ section below for full details.
2.9. Free trials are only available to new subscribers and we reserve the right not to provide a free trial to any subscriber in our sole discretion to prevent abuse of the free trial period.
3.1. Unless you cancel, we will charge your payment method for your periodic subscription cost (which may vary depending on the plan you select). The first payment will be taken on the day you join, or if you have a free trial or other promotional offer, on the day after your free trial or promotional offer period expires. If that day does not exist in the relevant month, payment will be taken on the final day of the preceding month. For example, if you join Hoyeeh on 1 January and your free trial period is 30 days, your first payment would be taken on 31 January and (for monthly plans), thereafter on 28 February, 31 March, 30 April and so on.
3.2. If you purchase your Hoyeeh subscription as an in-app purchase via iOS your purchase is also subject to the applicable terms and conditions of Apple and payment will be charged to the payment method associated with your Apple account. You will be charged through your iTunes account at the end of the free trial period. Your subscription automatically renews unless auto-renew is turned off 24-hours before the end of the current period. You can manage your subscription and turn off auto-renewal from your iTunes account settings.
3.3. If you purchase your Hoyeeh subscription as an add-on to your Mobile Money bill, or if your subscription to Hoyeeh is included within your Mobile Money package, your purchase is also subject to the application terms and conditions of Mobile Money and payment will be charged to the payment method associated with your Mobile Money account.
3.4. Your monthly subscription cost is inclusive of any applicable VAT or other taxes.
3.5. You can update your payment method at any time by going to the Account section of the Hoyeeh Service and updating your payment method. We may also update your payment method using information provided by our payment service providers, and following any update you authorise us to continue to charge the applicable payment method. If your payment method is through a third party (for example Mobile Money), you may need to update your payment method through that third party. If our attempts to collect payment from any payment method fails, you authorise us to continue to attempt to collect payment from that payment method until the end of your monthly or annual billing cycle. If at the expiry of that cycle we are still unable to take payment, we may suspend or terminate your account until such time as you update your payment method to a valid method of payment. You are responsible for any fees charged by the issuer of your payment method (e.g. foreign transaction fees). Please check with the provider of your payment method for details.
3.6. We may update the price of any of our subscription plans from time to time by giving notice to you of the changes to your registered email address. We will give you at least 30 days notice of any changes and you should cancel your subscription before the changes take effect if you do not agree to them. Please note it is your responsibility to provide us with a valid email address you can access when registering and we will assume that you are contactable at the email address you provide. You can update your registered email address at any time in the Account section of the Hoyeeh website.
4.1. You can cancel your Hoyeeh subscription at any time. To cancel, go to the Account page and follow the instructions. If you cancel, your subscription will continue until the end of your billing cycle. Please note that unless required to do so by applicable law, we do not provide refunds for partial billing cycles. If you registered for Hoyeeh through a third party or you use a third party payment method, you may need to cancel through that third party. If you registered for Hoyeeh and purchased your subscription as an in-app purchase via iOS you can cancel your subscription through the Settings menu on your device.
4.2. If you cancel your Hoyeeh subscription before the expiry of your free trial, you will not be charged. If you sign up via iOS, please note that you will need to turn auto-renew off in your iTunes setting 24 hours before the expiry of your free trial to avoid being charged.
4.3. When you register to become a subscriber of Hoyeeh, you acknowledge that you will lose the statutory right to cancel provided under the Consumer Rights Act 2015 apply to England & Wales ONLY because we commence providing the services to you immediately upon the commencement of your subscription. However, you can still cancel at any time during your free trial (if applicable) without being charged.
5. Using the Hoyeeh Service
5.1. To be able to view or download Hoyeeh Content using the Hoyeeh Service you must have a compatible device and an active broadband internet connection or mobile network connection. Please see our FAQs for further information about using the Hoyeeh Service and the minimum technical requirements It is your responsibility to ensure that your equipment, systems and connectivity are suitable to enable you to access the Hoyeeh Service before you decide to become a subscriber. We are not responsible in any way for your ability to view Hoyeeh Content, even if your equipment and systems meet the minimum technical requirements. You are responsible for any costs and other charges or expenses charged by your Internet Service Provider or network operator in relation to your internet service, your mobile service and any use of the Hoyeeh Service.
5.2. We reserve the right to:
5.2.1. remove and/or alter the Hoyeeh Content available via the Hoyeeh Service and/or the functionality of the Hoyeeh Service at any time and for any reason whatsoever; and/or
5.3. All Hoyeeh Content is subject to change. In particular, we do not guarantee that any particular piece of Hoyeeh Content will be available on the Hoyeeh Service.
5.4. We will make reasonable efforts to keep the Hoyeeh Service operational at all times, however we cannot guarantee that your use of the Hoyeeh Service will be uninterrupted or error-free. From time to time we may temporarily suspend or remove the Hoyeeh Service for technical, maintenance or operational reasons.
5.5. Your password is confidential to you and you are responsible for keeping it secure. If you know or suspect your password has been compromised you must change your password as soon as possible using the functionality provided within the Hoyeeh Service. We will never ask you for your password in an email or when calling you by telephone. We will never invite you to log in to your account through a link in any email communication you receive from us. If we believe there has been, or there may be, a breach of security we may suspend accounts and/or require that passwords be changed.
5.6. We may make some Hoyeeh Content available to download so you can view offline where your device supports it. Once downloaded, content will be available for a limited number of days and once you commence viewing the downloaded content it will be available for a limited period of time. We do not guarantee that all titles will be available for download.
6. Parental controls
6.1. Some of the Hoyeeh Content available via the Hoyeeh Service will have a G symbol with Guidance information. We provide this information to allow you to make an informed choice about whether you wish to view the Hoyeeh Content or allow your children to view the Hoyeeh Content.
6.2. Content with the G symbol and accompanying Guidance may have been first shown on television after the 9pm watershed, and/or it may contain some language, violence, sexual scenes, nudity, adult humour or other material that you may not wish your child to watch, and/or it may include flashing images or lights that can be a concern for people with photosensitive epilepsy.
6.3. If you wish to restrict access to such Hoyeeh Content you may do so by making use of our PIN access control facility although we do not guarantee that the PIN access control facility will always be available across all platforms. If you are under 18 you should not view any such Hoyeeh Content unless you have permission from your parent or guardian who has registered to use the Hoyeeh Service.
7. Security Technology
7.1. We use security and digital rights management technology for the Hoyeeh Service to protect the material and content made available on the Hoyeeh Service. You must not penetrate, remove or otherwise alter or interfere with any security measures used in connection with the Hoyeeh Service, or attempt to do any of those things or assist any other person in doing or attempting to do any of those things. We reserve the right to terminate or suspend your Hoyeeh subscription if we suspect or discover that you have done so.
8.1. The Hoyeeh Service uses “geo-blocking” measures to prevent you from accessing the services from outside the Territory. This is necessary for us to comply with the terms of our content licences. You agree not to attempt to access, and not to attempt to circumvent the geo-blocking measures to access, the Hoyeeh Service from outside the Territory.
9. General restrictions
9.1.1. share your login with anyone else; 9.1.2. stream Hoyeeh Content concurrently on more than four (4) devices per account; 9.1.3. cremove, alter, bypass, avoid, interfere with or circumvent the digital rights management software or geo-blocking software; 9.1.4. copy, download (unless we have made such download functionality available on the Hoyeeh Service), lend, hire, broadcast, stream, capture, reproduce, archive, share, distribute, modify, translate, display,transmit or make the Hoyeeh Content available to the public; 9.1.5. remove or alter any copyright or other proprietary notice from the Hoyeeh Service or from any Hoyeeh Content; 9.1.6. extract any data or metadata from the Hoyeeh Service or any Hoyeeh Content nor create any index or database incorporating any Hoyeeh Content or any part of it; 9.1.7. block, disable, obscure or impair any promotional material, sponsorship or advertising on the Hoyeeh Service or associated with any Hoyeeh Content; 9.1.8. capture or store any personal information relating to other users of the Hoyeeh Service; 9.1.9. incorporate the Hoyeeh Service into another service or website or make it available via frames; 9.1.10.reverse engineer, de-compile, disassemble, alter, duplicate, modify, rent, lease, loan, sub-license, make copies, create derivative works from, distribute or provide others with the Hoyeeh Service or any Hoyeeh Content; 9.1.11. create any works or materials derived from or based on any Hoyeeh Content or the Hoyeeh Service; 9.1.12. use the Hoyeeh Service in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person; or 9.1.13. do anything that may cause damage to the Hoyeeh Service or our servers, systems or equipment or those of third parties, nor access or attempt to access any user’s data or to penetrate or attempt to penetrate any applicable security measures.
9.3. You agree not to give any indication that you have any commercial relationship with us, or that you are our agent or that we have endorsed any submission you may make.
10. Trademarks and copyright
11. Third party sites
11.1. The Hoyeeh Service may contain links (whether by way of an advertisement or otherwise) to other third party sites and services. Such links are provided for your ease of reference and convenience only. We have no control over those third party sites or services and are not responsible for their contents. We do not endorse the material contained in any third party’s sites or services and have no association with their operators. You agree that we will not be a party to any transaction or contract with a third party that you may enter into and we will not be liable to you for any loss or damage which you may suffer by using those third party sites and services. You agree that you will not involve us in any dispute you may have with such third party sites and services.
12. Limitation of Liability
12.1. All services are provided on an ‘as is’ and ‘as available’ basis. We cannot promise that the Hoyeeh Service will be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition, or free from viruses or other harmful components. Not all of the feature and functionality of the Hoyeeh Service will work on all devices. We make no guarantee that all or any features of the Hoyeeh Service will work on any particular device. Whilst we do take reasonable precautions to prevent the occurrence of computer viruses and/or other malicious programmes, we do not guarantee that they will not be present.
12.4. We do not accept any liability for:
12.5. Nothing in these Terms and Conditions will:
12.5.1. restrict your statutory rights as a consumer (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards Office or Citizen's Advice Bureau); or
12.5.2. limit our liability for death or personal injury resulting from our negligence or for fraud.
13. Third party platform operators
14. Other important terms
15. Other important terms
15.4. The Hoyeeh word and figurative marks are trade marks of Denipurna Limited and are used under licence.
16.1. Each country of viewers regulates the editorial content of on-demand programme services. You can find further information about regulations by visiting your country’s content policies.
17. Contact Us
17.1. If you have any questions, queries or complaints or need help using the Hoyeeh Service then you can email us at firstname.lastname@example.org