Refund Policy

Hoyeeh Refund Policy

At Hoyeeh, we aim to deliver a great entertainment experience. If you encounter an issue with your subscription or purchase, please read our refund policy below.

✅ Eligibility for Refunds

Refunds are generally not provided for digital subscriptions and streaming services, in accordance with global digital content laws. However, we may process refunds in the following situations:

  • Accidental charges

  • Technical problems preventing you from accessing paid content, confirmed by our support team

  • Subscription auto-renewal charges made after a cancellation request

  • Other exceptional circumstances, at our sole discretion

🚫 Non-Refundable Situations

Refunds are not applicable for:

  • Change of mind after subscribing

  • Unused subscription time

  • Device or internet connection problems on your side

  • Failure to cancel before the next billing period

  • Content availability or personal dissatisfaction with the selection

⏳ Refund Request Timeframe

Refund requests must be submitted within 7 days of the charge date.
All refund decisions will be communicated within 3–5 business days of your request.

🔄 How to Request a Refund

If You Paid via Google Play:

  • Open the Google Play Store

  • Navigate to Subscriptions > Hoyeeh > Manage > Cancel & Request Refund

  • Google Play’s refund policies apply.

If You Paid via Other Methods (Card, Mobile Money, etc.):

  • Send an email to support@hoyeeh.com

  • Include:

    • Your full name

    • Registered Hoyeeh email or phone number

    • Transaction ID or payment reference

    • Purchase date

    • Reason for requesting a refund

🌍 Legal Disclaimers

  • This Refund Policy is governed by the laws of the countries where Hoyeeh operates, including but not limited to Cameroon, Nigeria, Ghana, Kenya, South Africa, and other African territories.

  • Refund processing may vary depending on your payment provider’s terms and timelines.

  • Hoyeeh reserves the right to deny refund requests that do not comply with this policy or are deemed fraudulent, abusive, or dishonest.

  • By subscribing to Hoyeeh, you agree to our [Terms of Service] and [Privacy Policy].

📜 Regional Compliance (Africa)

We strive to comply with regional consumer protection and digital commerce laws across African markets, including:

  • Consumer Protection Acts in Nigeria, Kenya, Ghana, South Africa, Cameroon, and others, offering fair access to digital goods and services.

  • In South Africa, our policies align with the Electronic Communications and Transactions Act and Consumer Protection Act.

  • In Kenya, we comply with the Consumer Protection Act and the Data Protection Act.

  • In Nigeria, we align with the Federal Competition and Consumer Protection Act and relevant ICT guidelines.

  • In other countries, we follow applicable e-commerce and consumer laws where Hoyeeh is available.

Note: If local laws provide mandatory refund rights that override this policy, we will comply with those legal requirements.

ℹ️ Need Help?

 

For any refund or billing issues, please contact our support team:
📧 support@hoyeeh.com

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