Privacy Policy
Introduction

Hoyeeh, a product of Cowries Money Co Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you access and use our streaming platform and mobile applications (the "Service"). By using Hoyeeh, you agree to the collection and use of your personal information in accordance with this policy.

If you have any questions about this policy, please contact us using the details provided below.

Contact Information:

• Email: info@hoyeeh.com
• Support: help@hoyeeh.com
• Accounts: services@hoyeeh.com

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: This includes any information that identifies or can be used to identify you. When you create an account, subscribe, or interact with our platform, you may be asked to provide:

  • Full name
  • Email address
  • Profile information (e.g., username, preferences, etc.)
  • Age (in some cases, to verify eligibility)
  • Payment information (if you make purchases through our platform)

• Device Information: To ensure optimal service and troubleshooting, we collect information about the device you use to access the Service, including:

  • Device type (smartphone, tablet, desktop, etc.)
  • Operating system and version
  • Browser type and version
  • Unique device identifiers (such as IMEI or MAC address)
  • IP address and geolocation (if permission is granted)
  • Mobile network information (for app performance diagnostics)

• Usage Data: We gather data on your interaction with the platform to enhance the user experience, such as:

  • Content you view, search for, and interact with (videos, categories, etc.)
  • Search queries and filters used
  • Engagement with ads, promotions, or notifications
  • Viewing history, including bookmarks, pauses, and resume data
  • Time spent on the app or website, including session duration and activity

• Location Data: If you grant permission, we may collect geolocation information to personalize your content experience (e.g., region-specific videos or events).

• Payment Information: For users who make in-app purchases, we collect payment details (credit/debit card information, PayPal details, etc.) via our payment processors. We do not store full payment card details on our servers; this information is securely handled by trusted third-party processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: We use the collected information to provide you with a personalized streaming experience, ensuring content recommendations, search results, and the user interface are tailored to your interests and preferences.

  • Curating personalized video recommendations based on your viewing history.
  • Enhancing the platform's functionality to ensure smooth playback, minimize errors, and optimize streaming performance.
  • Providing content suggestions based on location and device preferences.

• To Communicate with You: We may use your email address to send essential updates, notifications, and marketing materials.

  • Sending welcome emails when you create an account or make a purchase.
  • Sending notifications related to changes in our terms of service, privacy policy, or service availability.
  • Responding to user support requests and inquiries.

• To Process Payments: Payment information, including subscription charges or purchases, is processed through our third-party payment partners.

  • Enabling you to make payments for premium subscriptions, pay-per-view content, or any other services offered within the app.
  • Storing transaction details for accounting and customer service purposes, but we do not store sensitive financial information directly on our servers.

• To Ensure Security: We use your information to protect your account from unauthorized access, fraud, and misuse.

  • Implementing account verification and authentication measures to ensure only authorized users can access their accounts.
  • Using data encryption, firewalls, and other security protocols to protect your personal information.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We engage third-party vendors and service providers to assist with the operation of the Service. These include:
  • Cloud hosting providers for data storage
  • Payment processors for financial transactions
  • Email service providers for sending communications
  • Analytics providers to track usage patterns and improve service offerings
  • Customer support services to assist with inquiries and troubleshooting

These third-party vendors are contractually required to protect your data and may only use it in the performance of the services they provide to us.

• Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities, such as:

  • To comply with a legal obligation, court order, or government request
  • To enforce our terms of service and investigate potential violations
  • To protect the rights, property, or safety of Hoyeeh, its users, or others

• Business Transfers: If Hoyeeh undergoes a business transaction, such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. After the purpose for which we collected the data has been fulfilled, your information will be securely deleted or anonymized, unless retention is required by law.

5. Security

We employ industry-standard security measures to protect your personal data, including:

• Encryption of sensitive data
• Secure servers with access controls
• Firewalls and intrusion detection systems
• Regular security audits to identify potential vulnerabilities

While we take reasonable precautions to safeguard your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you and receive a copy of it.
• Correction: You can update or correct any inaccurate personal data.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., for legal reasons).
• Opt-out: You can unsubscribe from our promotional emails by clicking the "unsubscribe" link in the emails, or by contacting us at help@hoyeeh.com.
• Withdraw Consent: If we process your personal data based on your consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at help@hoyeeh.com.

7. Third-Party Links and Content

Hoyeeh may contain links to third-party websites or services. These third parties may collect data or track your activity. We are not responsible for the content, privacy practices, or security of these third-party websites. We encourage you to review the privacy policies of any third-party sites before sharing your personal information.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your experience, analyze trends, and personalize content. Cookies may track:

• Your session ID and preferences for automatic login
• Your activity on the site to enhance personalized recommendations
• Analytics to improve the website’s and app’s functionality

You can manage or disable cookies via your browser settings, but disabling cookies may limit your ability to use some features of the Service.

9. Children’s Privacy

Hoyeeh is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at help@hoyeeh.com, and we will take steps to remove such information.

10. International Transfers

As Hoyeeh is a global service, your information may be transferred to and maintained on servers located outside of your country, including in the United States. By using our Service, you consent to this transfer, processing, and storage of your information in countries outside your jurisdiction, which may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@hoyeeh.com
• Support: help@hoyeeh.com
• Accounts: services@hoyeeh.com