Help & Support

We’re here to get you streaming fast—accounts, payments, playback, and more.

Email Support Contact Options Hoyeeh Cameroon • Bamenda, North West Region
Quick Help

Popular fixes

 
I can’t sign in to my account
Confirm your email and password are correct. If you forgot them, use Forgot Password on the sign-in page to reset. If you no longer have access to your email, contact account@hoyeeh.com.
Payment failed or subscription not active
Verify your payment method has sufficient funds and is enabled for online transactions. If the charge was made but your plan didn’t activate, send the transaction reference to support@hoyeeh.com.
Video buffering or poor quality
Check your internet connection (we recommend 5–10 Mbps+). Try lowering the quality in the player settings or closing background downloads. If issues persist, share your device model and OS with Support.
Privacy & data requests
For data access, correction, deletion, or portability, email privacy@hoyeeh.com (or use Support). We follow Cameroon’s data protection law and GDPR to process your request securely and on time.
Contact Us

Direct channels

General Support
support@hoyeeh.com
Streaming help, playback, and app issues.
Complaints
complaints@hoyeeh.com
Escalations, service disputes, or policy concerns.
Account & Billing
account@hoyeeh.com
Login, subscription, payments, and receipts.
 
Send an Email
Address

Hoyeeh Cameroon

Bamenda
North West Region
Cameroon
 
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