Help & Support
We’re here to get you streaming fast—accounts, payments, playback, and more.
Quick Help
Popular fixes
I can’t sign in to my account
Confirm your email and password are correct. If you forgot them, use Forgot Password on the sign-in page to reset. If you no longer have access to your email, contact account@hoyeeh.com.
Payment failed or subscription not active
Verify your payment method has sufficient funds and is enabled for online transactions. If the charge was made but your plan didn’t activate, send the transaction reference to support@hoyeeh.com.
Video buffering or poor quality
Check your internet connection (we recommend 5–10 Mbps+). Try lowering the quality in the player settings or closing background downloads. If issues persist, share your device model and OS with Support.
Privacy & data requests
For data access, correction, deletion, or portability, email privacy@hoyeeh.com (or use Support). We follow Cameroon’s data protection law and GDPR to process your request securely and on time.
Submit a Request
Tell us what you need help with
Fill this quick form and our team will get back to you by email. (This demo form opens your email client.)