Terms of Use – Hoyeeh

Effective Date: 01 September 2025

Welcome to Hoyeeh, a digital streaming platform administered by Cowrie Money. These Terms of Use (“Terms”) are a legally binding agreement between you (“user,” “subscriber,” or “viewer”) and Hoyeeh. They govern your access to and use of our website, mobile applications, and streaming services. By registering, subscribing, or accessing Hoyeeh, you confirm that you have read, understood, and agreed to these Terms.

1. Eligibility

Hoyeeh is designed for responsible use by individuals who meet the legal age requirements in Cameroon and other applicable jurisdictions.

Minimum Age: Users must be at least 18 years old to create and manage an account. This ensures legal capacity to enter into contracts.
Parental Consent: Users under 18 may only access Hoyeeh with verifiable parental or guardian consent. The guardian is fully responsible for monitoring usage and ensuring age-appropriate content access.
Accurate Information: At registration, you must provide accurate personal details such as your full name, valid email, and billing details. False or misleading information may result in suspension or termination of your account.

Hoyeeh reserves the right to request proof of age or identity where necessary to comply with local regulations.

2. Account Registration & Security

Your Hoyeeh account is your gateway to accessing our content and services. Protecting it is essential:

Confidentiality: You are responsible for maintaining the confidentiality of your username, password, and other login details.
Household Use Only: Hoyeeh accounts are intended for personal use within a household. Sharing credentials outside your household constitutes a violation of these Terms.
Unauthorized Access: You must promptly notify Hoyeeh if you suspect that your account has been compromised. Failure to do so may result in liability for losses or misuse.
Security Measures: Hoyeeh employs encryption, multi-factor authentication, and other security measures. However, you are equally responsible for maintaining strong passwords and securing your devices.

3. Subscriptions, Payments & Billing

Hoyeeh operates primarily as a subscription-based streaming platform.

Subscription Plans: Plans vary by duration (monthly, quarterly, yearly) and may include special offers such as trial periods or promotional discounts.
Automatic Renewal: Subscriptions renew automatically unless canceled before the billing cycle ends. Renewal ensures uninterrupted access to content.
Payment Methods: We accept digital payments, bank transfers, and mobile money services widely used in Cameroon. All payments are securely processed through third-party gateways.
Refunds & Cancellations: Fees are generally non-refundable once a billing cycle begins. However, refunds may be granted if required by law or in exceptional cases, such as fraudulent billing.
Pricing Changes: Hoyeeh reserves the right to adjust subscription prices. Users will be notified in advance and may choose to continue or cancel their plan.

4. Content & Intellectual Property

All Hoyeeh content is protected by intellectual property laws.

Ownership: Films, series, documentaries, graphics, software, and trademarks available on Hoyeeh are owned by Cowrie Money or licensed from third parties.
Limited License: You are granted a non-exclusive, non-transferable license to view content for personal use only.
Prohibited Actions: You may not:
- Record, reproduce, or distribute Hoyeeh content without authorization.
- Use content in commercial establishments or for public performances.
- Tamper with or bypass digital rights management tools.
Copyright Infringement: Unauthorized copying or redistribution may result in suspension, legal penalties, and financial liability.

This ensures that both Hoyeeh and its content partners are protected.

5. User Conduct

We expect all users to behave responsibly while using Hoyeeh.

You agree not to:

Upload or share illegal, defamatory, or harmful content.
Attempt to hack, reverse-engineer, or disrupt Hoyeeh’s systems.
Share obscene, violent, or abusive material in community spaces (if available).
Circumvent subscription restrictions by using VPNs or false locations to access unavailable content.

Violation of these rules may lead to suspension, termination, and legal consequences.

6. Availability of Services

Hoyeeh strives to provide a smooth, uninterrupted streaming experience but does not guarantee 100% uptime.

Maintenance: Routine upgrades and server maintenance may temporarily affect service.
Network Dependencies: Quality of streaming depends on your internet speed and device capabilities. Hoyeeh is not responsible for third-party failures.
Force Majeure: Events beyond our control (such as cyberattacks, power outages, or government restrictions) may disrupt service.

We will always attempt to minimize downtime and keep you informed of disruptions.

7. Termination of Use

Hoyeeh reserves the right to suspend or terminate accounts where necessary.

Voluntary Termination: You may cancel your subscription at any time.
Involuntary Termination: Hoyeeh may suspend or terminate accounts for:
- Repeated non-payment.
- Fraudulent activity.
- Violation of intellectual property rights.
- Breach of these Terms.
Post-Termination: Upon termination, access to content ceases immediately. However, Hoyeeh may retain certain data for legal, billing, or security reasons in accordance with its Privacy Policy.

8. Privacy & Data Protection

Hoyeeh is committed to safeguarding your personal data.

Applicable Laws: Data is collected and processed under Cameroon’s Data Protection Law (Law No. 2024/017) and the EU GDPR.
Scope: Data collected may include account details, payment information, and usage patterns.
Use of Data: Personal data is used to provide services, improve recommendations, prevent fraud, and comply with legal obligations.
User Rights: You retain rights of access, correction, erasure, restriction, and portability.
Third-Party Sharing: Data may be shared with service providers under strict confidentiality agreements.

Our full data practices are explained in the Privacy Policy, which works alongside these Terms.

9. Disclaimers & Limitation of Liability

Hoyeeh provides its services on an “as is” and “as available” basis.

No Warranty: We make no guarantees regarding uninterrupted service, content accuracy, or device compatibility.
User Responsibility: Streaming depends on factors beyond our control, such as your network or device.
Liability Limits: To the extent permitted by law, Hoyeeh and Cowrie Money are not liable for:
- Service interruptions.
- Data loss due to user negligence.
- Content availability or errors.
Cap on Liability: Our maximum liability shall not exceed the amount paid by you for your subscription in the preceding 12 months.

10. Indemnification

You agree to indemnify and protect Hoyeeh, Cowrie Money, and its employees from any claims, damages, or legal costs arising from:

Your misuse of Hoyeeh.
Your violation of these Terms.
Your infringement of third-party intellectual property rights.

This ensures that Hoyeeh is shielded from liabilities caused by individual misconduct.

11. Governing Law & Jurisdiction

Applicable Law: These Terms are governed by the laws of Cameroon, including its consumer protection and electronic communications legislation.
Dispute Resolution: Disputes will first be addressed through negotiation and mediation.
Court Jurisdiction: If unresolved, disputes shall be brought before competent courts in Cameroon.

12. Amendments

Hoyeeh may update these Terms to reflect legal, technical, or business changes.

Notice of Change: Users will be informed via email, platform notifications, or updates on our website.
User Acceptance: Continued use after changes indicates acceptance of the revised Terms.

13. Contact Us

For questions, clarifications, or complaints, please contact us:

Hoyeeh – Cowrie Money
📧 Email: support@hoyeeh.com
🏢 Address: Bamenda, NWR, Cameroon

You may also escalate unresolved complaints to the Cameroon Data Protection Authority or other competent regulatory agencies.

Terms & Conditions